Working at Bourne House Nursing Home
45 Langley Avenue, Surbiton, KT6 6QR
Operated by Olympus Opco LTD
40 bedsNursing homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Approachable managers and a supportive family-like culture with stable staffing, although training is only standard without specialist programmes."
Safety & Risk
8/10
✓
People were protected from the risk of abuse... Medicines were safely administered, regularly audited... and no recording errors or omissions found... Regularly reviewed accident and incident records were kept to reduce the possibility of reoccurrence.
Staff Culture
8/10
✓
'It does feel like one big happy family here... The [registered] manager is so approachable and helpful.' One staff member told us, 'This is a very supportive and nurturing environment to work in. I think the staff really do appreciate that.'
Staffing Levels
7/10
✓
There were enough appropriately recruited staff... well-established staff team who were familiar with people's routines, preferences, and identified situations where people may be at risk... Staffing levels during our visit matched the rota and enabled people's needs to be met safely.
Training & Dev
6/10
✓
Staff had been trained in safeguarding... 'The training we receive here is excellent. Only recently I completed a course on how to prevent and manage pressure sores and move and transfer people safely in a mobile hoist.' Staff were trained to administer medicines and this training was regularly updated.
Management
8/10
✓
One staff member said, 'This is a fantastic place to work. It's well run. The managers and nursing staff are so approachable and always on hand to talk with whenever you need them.' A second staff member added, 'The [registered] manager is definitely a people person. So approachable.'
Programmes
/10
✕
Points to consider
Only standard training like safeguarding, medicines, and pressure sores courses, no specialist programmes or funded qualifications for career growth.
Staff had been trained in safeguarding... Only recently I completed a course on how to prevent and manage pressure sores... Staff were trained to administer medicines and this training was regularly updated.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews