Working at Bourne House
1 Mitre Way, Salisbury, SP4 6GW
Operated by The Orders Of St. John Care Trust
72 bedsNursing homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Staff feel supported by management and work well together with effective safety and engaging activities, although they rely on agency staff to cover shortages."
Safety & Risk
7/10
✓
Systems were in place to manage risks to people and had been implemented effectively... Action had been taken to address medicines errors... no errors in the previous two months.
Staff Culture
6/10
✓
Staff told us the management team worked in a supportive way... 'The whole team works together to meet people's needs'; 'The management team are 100% supportive'.
Staffing Levels
5/10
!
There were enough staff to meet people's needs... Records demonstrated the provider had taken action to address staff shortages through use of temporary agency staff.
Training & Dev
6/10
✓
Staff said they received good training... New staff spent time shadowing experienced staff members... Staff had regular meetings with their line manager.
Management
6/10
✓
Staff told us the management team worked in a supportive way... 'The management team are 100% supportive [towards staff].'
Programmes
6/10
✓
People were supported to take part in a range of group and individual activities... 'There's lots to do. I went bowling yesterday'... 'I have just been to see the singers'... knitting.
Points to consider
Staffing levels are enough but they use agency staff to cover shortages.
Records demonstrated the provider had taken action to address staff shortages through use of temporary agency staff.
Only standard training and induction, no specialist courses or funded qualifications.
Staff said they received good training, which gave them the skills they needed to do their job. The registered manager had a record of all training staff had completed.
Regular activities like bowling and entertainment but no specialist programmes or activities coordinator.
People were supported to take part in a range of group and individual activities. Comments... 'I went bowling yesterday'... 'I have just been to see the singers'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews