Working at Bourley Grange

Following the implementation of the daily checks, there have been no further home-acquired pressure ulcers, demonstrating the effectiveness of these actions.

Staff spoke positively about teamwork, morale, and communication within the service. They described a supportive environment where colleagues and managers worked collaboratively.

Both staff and people felt that there were enough staff on a day to day basis to support people’s needs. Staffing numbers were also regularly reviewed by the registered manager.

Staff had completed all mandatory courses such as safeguarding, infection prevention and control, and moving and handling, as well as specialist training tailored to the needs of people living in the service.

The registered manager had an open-door policy, enabling people, relatives, staff, and visiting professionals to approach them with any concerns or suggestions.

The service had created both an indoor and outdoor gardening area for people and relatives to enjoy... A nursery area had been set up for the person to enjoy at their leisure.