Last updated: 10 February 2026
"Staff love the open, supportive culture with enough people on shift and no agency use, but basic training and everyday activities lack specialist development."
The service now had effective systems to protect people from abuse. Risks were now assessed and mitigated more effectively. Medicines management systems now guided safe practice.
One staff member told us, “Love it here, it’s a job that doesn’t feel like a job.” A member of staff said, “I’m 100% happy working there.” “Openness is the thing here.”
People told us there were enough staff to support them to live their lives the way they want to. Staff told us there were enough staff to support people with whatever they needed and wanted and we don’t need agency staff.
Records showed staff had completed training which was relevant to their role. Staff confirmed they had regular competency checks.
All staff we spoke with gave positive feedback about the registered manager and used words such as ‘supportive’ and ‘approachable’ to describe the relationship.
People told us they were supported with holidays, day trips, going shopping, cooking, laundry, work placements, birthday parties and community activities.
Training covers the basics to do the job safely but no specialist courses or funded qualifications for career growth.
Records showed staff had completed training which was relevant to their role.
Daily work includes community trips, work placements and cooking but no dedicated activities coordinator or special programmes to make the role more varied.
People told us they were supported with holidays, day trips and going shopping. Some people told us how staff supported them to cook, make drinks and do their laundry.
Management is supportive and approachable but more work needed to fully bed in the new systems.
Effective systems were now in place to monitor the quality and safety of the service, however more work was needed to ensure those systems were embedded throughout the service.
AI Generated
Last inspected: August 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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