Last updated: 9 February 2026
"Supportive management and positive staff culture, but no structured activities programme and agency staffing hold it back."
Improvements in risk management plans, incident investigations, lessons shared; safeguarding understood, medicines safe, but more consistency in recording needed (2024).
Staff felt listened to with open-door policy, 'Richardson care is the best I’ve worked for'; diverse workforce gets on well as a team (2024).
Enough staff deployed each day per rotas, staff felt usually enough but 'if we cannot get cover then we get staff from an agency' (2024).
Per 2023: induction, shadow shifts, ongoing training, supervisions; staff positive but epilepsy/dementia training pending; 2024: refresher training and competencies assessed.
Staff and relatives spoke positively about the new manager: 'open-door policy, you can speak to the owners'; manager works alongside staff and acts on feedback (2024).
People supported with basic outings: stables to assist horses, fishing, theatre, chosen holidays, voluntary work; local group closed (2024).
No structured activities programme or coordinator, just basic outings like fishing, theatre and voluntary work.
One person told us about going to stables to assist with horses, another told us about going fishing and to the theatre. Each person chose what holiday they wished to go on each year. Unfortunately, this [local group] had recently closed, and the provider was actively looking for other activities.
Enough staff most days but agency workers cover shifts when the permanent team can't.
Staff told us they felt there was usually enough staff on duty. One said, 'Almost every day there are enough staff. If we cannot get cover then we get staff from an agency.'
Only standard refresher training, no specialist courses or funded qualifications mentioned.
Per 2023 comprehensive inspection: 'staff had not received epilepsy or dementia training at the time of inspection. This training was being arranged.' 2024: 'staff undertook refresher training and their competencies were assessed.'
AI Generated
Last inspected: September 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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