Last updated: 10 February 2026
"Staff praise the caring manager and enjoy a positive team culture with robust safety, but staffing is adequate and activities lack variety."
Systems and processes to safeguard people from the risk of abuse were robust, staff had been trained in these and knew where and how to raise concerns. Medicines were seen to be stored and administered safely.
Staff and relatives told us they could raise any issues and they would be listened to... One staff member said: 'They have changed the atmosphere, so all staff are at ease now and we all pull together'.
Per 2019 comprehensive inspection: There were enough staff to ensure that people's needs were met safely. A relative said, 'We have always found there to be enough staff.'
Staff told us the support and training available to them had improved significantly since the registered manager had been in post. The service had a dedicated member of staff who was a qualified 'Train the Trainer' for all staff training.
Staff were complimentary in their praise for the registered manager. One staff member said: 'I love being here now... it's because (registered manager) cares about us so we can go the extra mile.'
Per 2019 comprehensive inspection: People were supported to follow their interests and take part in activities. On the day of our inspection we saw the local children's nursery visiting the service to take part in activities.
Staffing is adequate but nothing special, with no details on low agency use or high staff retention.
Per 2019 comprehensive inspection: There were enough staff to ensure that people's needs were met safely.
Activities are regular with a coordinator and some group visits, but no specialist programmes or lots of variety.
Per 2019 comprehensive inspection: People were encouraged to take part in a variety of activities... but some people wanted to see more variety in the range of activities.
AI Generated
Last inspected: January 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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