Last updated: 10 February 2026
"Supportive management and a family-like culture with strong safety, although basic activities without a dedicated coordinator and adequate staffing hold it back."
2022 IPC: Assured preventing infections, effective PPE use, testing, up-to-date policy, individualised risk assessments; per 2019 medicines safe, robust risks.
Per 2019: Staff described service as 'like a big family'; genuinely happy in work, good morale, open-door policy.
Per 2019: We reviewed staffing rotas and saw staffing levels were adequate to meet people's needs; provider maintained consistency of staffing since takeover.
Per 2019: Staff received effective training to carry out duties safely; 'Wow! The training is amazing'; new management invested in developing skills.
Per 2019 comprehensive inspection: Staff were full of praise for the management team and felt well supported by the registered manager who was well liked and respected.
Per 2019: Activities included arts and crafts, drama, Zumba, facials, visiting musician, trips to Chester Zoo; people happy with activities on offer.
Only basic activities like arts, crafts, exercise classes, music and outings, no dedicated coordinator or specialist programmes.
Per 2019 comprehensive inspection: observed arts and crafts... visiting musician... 'I go to drama, Zumba... facials'... trips to Chester Zoo, the illuminations.
Staffing levels adequate and stable but no evidence of low workloads or spare capacity for personalised care.
Per 2019: We reviewed staffing rotas and saw staffing levels were adequate to meet people's needs.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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