Last updated: 9 February 2026
"People are kept safe with reliable owner cover when the manager is off, but no care staff team, basic activities and outdated management practices hold it back."
People were safe and protected from avoidable harm. Legal requirements were met.
There were no staff employed at the service other than the registered manager. When they required time off people were supported by the registered providers.
The registered manager had completed training and refreshed it regularly in line with best practice or when circumstances changed. They had no system for keeping up with developments in the care sector.
The registered manager had not kept their contact details updated with CQC and consequently had not received a PIR. They were unaware of the need to complete this document.
A shared lounge contained people's possessions and various puzzles, books etc. so people could choose to pick them up at any time.
Manager has no system to keep up with changes in care practices.
The registered manager was unaware of some developments in the care sector. They had no system for keeping up to date with good working practice.
No team of care workers, just the manager with owners covering time off.
There were no staff employed at the service other than the registered manager. When they required time off people were supported by the registered providers.
Basic activities like puzzles, books and trips out, no coordinator or special programmes.
A shared lounge contained people's possessions and various puzzles, books etc. so people could choose to pick them up at any time.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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