Working at Borrage House
8 Borrage Lane, Ripon, HG4 2PZ
Operated by Anchor Hanover Group
40 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.0/10
Key Finding
"Staff feel supported and valued with strong training and a warm culture, but gaps in safety monitoring and adequate staffing hold it back."
Safety & Risk
5/10
!
Per 2019 comprehensive inspection: Staff did not always maintain appropriate monitoring charts... positive behaviour support plan had not been put in place in a timely manner. 2021: Assured good infection prevention.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us they felt respected valued and supported... 'We are all working together for a common goal.' The atmosphere in the service was warm and welcoming.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There were enough staff to meet people's needs effectively. The registered manager kept staffing under review to keep people safe.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Comprehensive induction and training programmes were in place. Staff completed specific training... dementia care champions... All staff received regular supervision sessions and appraisals.
Management
6/10
✓
Per 2019 comprehensive inspection: Staff told us they felt respected valued and supported. They said the registered manager was approachable, provided opportunities for them to progress and listened to them.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Emphasis was given to promoting social inclusion... shared activities with schoolchildren... reminiscence areas... regular visits to and from local schools.
Points to consider
Staffing is adequate but nothing special, no mention of low agency use or strong staff retention.
Per 2019 comprehensive inspection: There were enough staff to meet people's needs effectively.
Gaps in safety monitoring like unfinished charts and late behaviour support plans.
Per 2019 comprehensive inspection: Staff did not always maintain appropriate monitoring charts when these were required. For one person, a positive behaviour support plan had not been put in place in a timely manner.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews