Working at Boroughbridge Manor and Lodge Care Home
Roecliffe Lane, Boroughbridge, YO51 9LW
Operated by Boroughbridge Manor Limited
81 bedsResidential homes
Workplace Score
4.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.3/10
Key Finding
"Managers are praised and staff feel valued with good training, but short staffing leaves people unattended and makes care rushed."
Safety & Risk
3/10
✕
The service was in breach of legal regulation in relation to sufficient staffing. This is because we found staff did not have the time to spend quality time with people, interactions were very task orientated and, staff did not always have the time to comfort people when distressed or upset.
Staff Culture
6/10
✓
Staff comments included, “I feel the manager listens and respects my views”, “Staff are encouraged to make suggestions and bring ideas” and “Everyone feels they are heard and listened to.”
Staffing Levels
1/10
✕
Our observations showed that staffing levels were insufficient to provide adequate support for people. For example, throughout the inspection people were frequently left unattended in communal areas for periods of over 20 minutes in some instances.
Training & Dev
6/10
✓
Staff were recruited safely and new staff had the support of a newly introduced buddy system. All staff received regular training and support.
Management
6/10
✓
Feedback we received about managers at the service was positive. Comments from staff included, “She [the registered manager] has got great ideas. The deputy manager is also fantastic” and “Our [registered] manager knows what she is doing. All these changes; they are brilliant. I love it!”
Programmes
4/10
!
Feedback about the activities on offer were mixed. Comments included, “I do some activities, I like the knit and natter”, “I usually join in with activities”, “(There are) limited social activities”, and “I think I should go to the activities but they are not really demanding enough for me.”
Points to consider
Not enough staff on shifts, leaving people waiting for help and making care feel rushed and task-focused.
Our observations showed that staffing levels were insufficient to provide adequate support for people. For example, throughout the inspection people were frequently left unattended in communal areas for periods of over 20 minutes in some instances.
Safety risks from staffing shortages like unanswered call bells and inconsistent risk checks.
Call bells, where people required support from staff, were used regularly throughout the day and were often called repeatedly or left unanswered for significant periods of time, in 1 instance this was for over 5 minutes.
Limited activities programme, so the job is mostly routine care with little variety.
While activities were available and varied, we observed staff deployment to support meaningful engagement was inconsistent.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews