Working at Bonsall View

Bosses above the manager do not check the home properly, no records of their visits or audits.

No documentary evidence was available either during or after the inspection of quality assurance checks carried out by the provider.

Just basic activities inside and outside the home, no special programmes or coordinator to make the job varied.

There were opportunities for people to choose to take part in a range of activities both inside and outside the home.

Care plans are not always up to date and no checks catch this when staff miss reviews.

Written care plans did not always contain the most up to date information relating to people's care. Where staff had not been available to complete care plan reviews checks had not been carried out to identify this.