Working at Bonhomie House
Dodwell Lane, Southampton, SO31 1DJ
Operated by Saffronland Homes 3 Limited
78 bedsNursing homes
Workplace Score
2.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 2.4/10
Key Finding
"Training and community activities provided, although blame culture, insufficient staffing, and safety lapses hold it back."
Safety & Risk
2/10
✕
Multiple incidents not identified or reported as safeguarding concerns; medicines not always managed safely including covert administration not following pharmacist advice.
Staff Culture
2/10
✕
Feedback from staff mixed; some staff expressed they would not feel safe to raise concerns with the registered manager or provider; culture of blame throughout the home.
Staffing Levels
2/10
✕
Most staff we spoke with told us they did not feel there was enough staff; rotas showed the staffing levels did not always meet the number of hours on the provider’s support hours matrix; high level of agency staff.
Training & Dev
4/10
!
Staff survey showed they did not feel they had sufficient training; management response dismissive: ‘there is no need for staff to feel they do not have enough training’.
Management
2/10
✕
During our inspection, the registered manager resigned from their role; there was a culture of blame and staff would not feel safe raising concerns with the registered manager or provider.
Programmes
3/10
✕
Per 2022 comprehensive inspection: service employed external staff to provide activities, people accessed local community; relatives felt activities could be improved.
Points to consider
Not enough carers on shift so you feel rushed and can only do basics like toilet help.
Most staff we spoke with told us they did not feel there was enough staff. One staff member told us they felt there was only enough staff to meet people’s basic needs, such as going to the toilet.
Blame culture where staff fear speaking up and leaders dismiss concerns instead of fixing them.
There was a culture of blame throughout the home... Some staff who shared concerns expressed they would not feel safe to raise these with the registered manager or provider.
Problems spotting and reporting abuse plus medication not handled safely which puts everyone at risk.
We found multiple incidents that were not identified or reported... Medicines were not always managed safely.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews