Working at Bon Secours
250 Middle Deal Road, Deal, CT14 9SW
Operated by Optima Care Limited
3 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Enough staff, good training and positive culture, but managers failed to report safeguarding incidents promptly and unsafe staff sharing risked harm."
Safety & Risk
3/10
✕
Provider sharing some staff between two locations contrary to current guidance (breach Reg 12); PRN medicine administration recording not always in line with protocol; epilepsy plans lacked seizure details.
Staff Culture
6/10
✓
Staff told us they were confident to whistle blow should they think concerns would not be taken seriously; people told us they felt safe and liked the staff.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs and keep them safe. Staff numbers directly linked to people's one to one support hours. These were flexible.
Training & Dev
6/10
✓
Staff had received training appropriate to people's needs, this included training for behaviours which could be challenging, epilepsy and mental health.
Management
3/10
✕
The provider had failed to notify us at the time, on five occasions, of incidents of potential safeguarding matters; demonstrated a lack of effective oversight and systems.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Each person had an individual weekly activity plan including supported employment, college courses, Bingo, swimming, lunch out, pet care.
Points to consider
Managers did not report possible abuse incidents to the regulator on time for five cases, showing oversight failures.
The provider had failed to notify us at the time, on five occasions, of incidents of potential safeguarding matters. Notifications were received prior to this inspection but were not made at the time the incidents occurred.
Staff were shared between this home and another against infection rules, risking harm to residents.
The provider was sharing some staff between two locations run by the same registered manager and operated by the same provider. This was contrary to current guidance and following the inspection the provider was told to stop this practice.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews