Last updated: 10 February 2026
"Staff feel supported with regular training and strong safety practices, but weak management audits and basic activities hold it back."
Staff told us they had received training in safeguarding and knew what actions to take... Risks associated with people's care had been identified and assessments were in place... People received their medicines as prescribed.
Staff felt supported by the management team and received appropriate training to carry out their role.
People were supported by sufficient staff to meet their needs in a safe way... We noted some employment gaps had not been explored by the provider.
Staff told us they had received training, and this was refreshed on a regular basis to keep their knowledge up to date.
Systems in place to monitor the service were not always effective. Some audits had identified areas to improve and appropriate actions were taken. However, some issues identified during our inspection, had not previously been highlighted.
During our inspection we saw staff engaging people in making Christmas cards, watching a film and listening to music. People told us there were plans to visit various places of interest.
Management audits missed problems like infection control and care record issues, so oversight is not strong.
Audits had not identified issues relating to infection control and inconsistencies recorded in people's care plans.
Recruitment did not fully check gaps in staff job histories.
We noted some employment gaps had not been explored by the provider and employment history contained the year but not the month of employment.
Only basic activities like making Christmas cards, watching films, and planned outings, no structured programme.
we saw staff engaging people in making Christmas cards, watching a film and listening to music... plans to visit various places of interest, and they were looking forward to a trip to a local shopping centre.
AI Generated
Last inspected: December 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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