Working at Bole Aller House
Westcott, Cullompton, EX15 1RJ
Operated by Bole Aller House Limited
23 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Staff feel supported with good training opportunities, but weak activities programmes and outdated risk plans after incidents need improvement."
Safety & Risk
4/10
!
Individual risk assessments were in place... However, we found that risk assessments, and the related care plans, had not been completed or up-dated following incidents... Drills had not been carried out as stipulated by this risk assessment.
Staff Culture
6/10
✓
People were cared for by staff who felt well supported by colleagues and the management team. One member of staff said, 'Staff are really supportive. Any questions you just have to ask.'
Staffing Levels
5/10
!
People were supported by adequate numbers of staff to meet their needs within the home. One member of staff said, 'Mostly we have enough staff.'
Training & Dev
6/10
✓
New staff completed induction training when they began work at the home. Staff who were new to care completed The Care Certificate... Staff told us they had opportunities to undertake training for recognised care qualifications.
Management
4/10
!
Internal quality assurance systems and governance processes were in place to audit or review service performance and the safety and quality of care. This oversight had not always identified or prevented issues occurring or continuing at the service.
Programmes
3/10
✕
The registered manager explained that the service was seeking to recruit a staff member to support activities. They had not been successful at the time of our inspection and were considering alternative plans to support people to get out more.
Points to consider
No activities coordinator in place yet, so mostly routine care with basic weekly town trips.
The registered manager explained that the service was seeking to recruit a staff member to support activities. They had not been successful at the time of our inspection
Risk plans not updated after incidents and fire drills behind schedule, putting safety at risk.
we found that risk assessments, and the related care plans, had not been completed or up-dated following incidents. Drills had not been carried out as stipulated by this risk assessment
Managers' quality checks missed problems with risks, records and consent processes.
The provider had systems in place to monitor quality, but these were not always effective in driving improvements... Oversight had not identified that records often described a controlling approach
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews