Working at Boldmere Drive
3 Boldmere Drive, Sutton Coldfield, B73 5ES
Operated by New Outlook Housing Association Limited
4 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Good engagement and kind culture, but tight staffing from vacancies and unstructured activities leave staff feeling rushed."
Safety & Risk
6/10
✓
People were safe living at the home. Systems were in place to promote people's safety. People were supported to have their risks managed to promote their health and wellbeing. People were supported with their medicines safely.
Staff Culture
6/10
✓
People were treated with kindness and respect and had good relationships with staff.
Staffing Levels
4/10
!
Due to staff vacancies and annual leave, people had often been supported by one staff member only in recent months. Staff told us this was manageable, although doing new auditing tasks alongside supporting people could feel pressured. We saw a staff member was rushed at times.
Training & Dev
6/10
✓
The provider had arranged refresher online training for staff in core areas such as safeguarding, medicines management, First Aid, safe moving and handling and equality and diversity.
Management
6/10
✓
People, staff and relatives were involved and engaged with the service and spoke positively about the care provided.
Programmes
4/10
!
People were supported to follow routines and activities of interest to them. Staff described working flexibly to ensure people could still carry on with their interests in the community.
Points to consider
Staffing levels are tight with vacancies and leave often leaving just one carer on shift, so staff feel rushed and pressured.
Due to staff vacancies and annual leave, people had often been supported by one staff member only in recent months. Staff told us this was manageable, although doing new auditing tasks alongside supporting people could feel pressured. We saw a staff member was rushed at times.
No activities coordinator or structured programme, so the role is mostly supporting outings, day centres, and home routines like cooking and gardening.
People were supported to follow routines and activities of interest to them... two people enjoyed attending day centres... outings to the park and shopping... time at home in the garden, listening to music, watching television and reading magazines.
Only standard refresher training and basic induction like shadowing and Care Certificate, no specialist courses or funded qualifications.
The provider who had registered in June 2017 had arranged refresher online training for staff in core areas such as safeguarding, medicines management, First Aid, safe moving and handling and equality and diversity. New staff would shadow on shift as part of their induction... supported to complete the Care Certificate.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews