Working at Boldmere Court Care Home

Risk assessments lack details on de-escalation techniques for distressed behaviour and time-critical medications are sometimes given late.

Risk assessments required more information on techniques for staff to support people when displaying distressed behaviour. Some people received time critical controlled medicines however they did not always receive their medication at the required prescribed time.

Audits fail to spot issues like poor records and handover information gaps.

Audits undertaken by the provider were not always effective at monitoring the quality of the service... The provider's handover documentation did not always have sufficient information.

Agency staff are used sometimes and relatives say they are not as good as the regulars.

relatives... had concerns about the use of agency workers. One relative told us, 'Most of the staff know what they're doing. The agency staff are not 100%, they get told what they have to do by the seniors.'