Working at Blythson Limited - 5 Ashley Avenue

People were protected from the risks of harm and abuse... Records of medicines given were complete... All medicines were regularly audited... low rate of incidents and accidents.

Staff felt the culture at the service was transparent and open... Staff told us they were well supported by the registered manager, they felt valued and able to approach them about any concerns.

There were enough staff on duty to meet people's needs... Existing staff covered holidays and sickness to ensure people were supported by staff who knew them; agency staff were not used.

Staff received training appropriate to their role... Topics included MAPA... epilepsy, mouthcare and mental health... Established staff were encouraged to undertake vocational training at diploma levels.

Staff told us they were well supported by the registered manager, they felt valued and able to approach them about any concerns they may have. Their comments included, 'The management is very open, from registered manager to the directors, you can always pop in for guidance or advice.'

People had been on holiday, travelled on public transport... conservation project... cooking club... horse riding had helped to improve their posture and they no longer walked with a stoop.