Last updated: 9 February 2026
"Safe staffing with reduced agency use and supportive staff culture, but no activities programme and managers not always spotting incident patterns."
Medicines administration was safe. Staff had received safeguarding training. They knew how to raise concerns and acted to keep people safe.
The registered manager had held regular individual supervisions with staff and team meetings. Staff felt they could raise concerns where they had them.
There were enough staff to meet people's needs safely. The provider had reduced reliance on agency staff. People and relatives were happy with the levels of staff support.
Staff were supported to have the skills and experience to meet people's needs. Supervisions and competence assessments had been completed by the registered manager. Training was a balance of in person and online training.
Systems and processes for identifying patterns and trends were in place. These had not always been utilised effectively, meaning patterns and trends had not always been analysed or identified to reduce the risk of incidents happening again.
No activities, engagement, or creative approaches mentioned at all. The report describes only routine personal care delivery.
No activities programme or coordinator, so the role is mostly routine personal care.
No activities, engagement, or creative approaches mentioned at all in the report.
Managers not always spotting patterns in incidents and learning from them to prevent repeats.
Systems and processes for identifying patterns and trends were in place. These had not always been utilised effectively, meaning patterns and trends had not always been analysed or identified to reduce the risk of incidents happening again.
Only standard training and supervisions, no specialist courses or funded qualifications.
Training was a balance of in person and online training. One member of staff said, "I think they listen to what we need and more is happening now – I'm hoping to develop my skills here."
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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