Last updated: 10 February 2026
"Staff feel supported by open management in a warm, happy culture with strong safety, although activities lack a dedicated coordinator."
The provider had effective safeguarding systems in place and all staff spoken with had a good understanding of what to do to make sure people were protected from harm or abuse. The registered manager responded appropriately when accidents or incidents occurred and used any incidents as a learning opportunity.
Staff morale was high and the atmosphere in the service was warm, happy and supportive. The culture of the service was open, honest, caring.
There were enough staff to care for people. There was a core team of staff and people received regular support from the same team.
Staff told us they were satisfied with the training they received. One told us, 'There is so much training available.' Staff received regular supervision, an annual appraisal.
Staff told us they felt listened to, were supported to provide good care and enjoyed working at the home. One staff member told us, 'The management support you with good working practices. Their door is always open.'
One person who wanted to work in retail had gained work experience in a national store and others had taken part in horse riding and winter sports. Staff supported people to access the community, participating in hobbies or activities of their choice.
No activities coordinator or specialist programmes mentioned, so the role is mostly personal care plus supporting community outings and hobbies.
People spent their time doing things they enjoyed, which maximised their time spent in the local community.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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