Last updated: 9 February 2026
"Staff enjoy a close supportive team culture and strong safety practices, but staffing gets tight in busy mornings and activities lack variety."
Registered manager completed regular IPC audits actioned without delay; assured effective PPE use, testing, cleaning schedules, outbreak management, and up-to-date IPC policy.
Per 2017 inspection: Staff said 'We are a close team and support each other' and described 'open and inclusive culture'; felt 'confident and well supported'.
Per 2017 inspection: 'sufficient staff on duty to meet people's needs'; staff said 'enough of us here... you can always do with more' and noted busy mornings.
Per 2017 inspection: 'opportunities for additional training specific to the needs of the service, such as diabetes management and the care of people with dementia. Staff received one-to-one supervision meetings'.
Per 2017 inspection: Staff described the registered manager as 'approachable and very supportive' and relatives said 'the manager is out and about... visible and always willing to help'.
Per 2017 inspection: 'Meaningful activities were provided... reflected their identified interests'; dedicated activities coordinator, 'observed several group activities in the lounge'.
Staff levels are enough but staff say you could always use more and mornings get chaotic when everyone needs help.
Per 2017 inspection: 'You can always do with more but we all work very well together... sometimes in the morning everyone is buzzing at once and it can be a bit chaotic'
Activities are run by a coordinator with group sessions based on interests, but no specialist programmes or extras like community trips.
Per 2017 inspection: 'Meaningful activities were provided for people, which reflected their identified interests and preferences... observed several group activities'
There were staff pressures from COVID that needed special measures to handle.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
AI Generated
Last inspected: October 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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