Working at Blurton Road

People were safeguarded from abuse and avoidable harm. Staff reported incidents and accidents were reported in line with the provider's policy and procedure. The registered manager investigated incidents and accidents and took appropriate action to prevent further similar incidents from occurring.

There was a positive and open culture at the service. People and staff were involved in the running of the service and the provider worked in partnership with others to achieve good outcomes for people.

People told us and we saw there were enough suitably skilled staff to support people in line with their agreed needs. The registered manager used a staffing tool to identify safe staffing levels and adjusted staffing levels when required.

The registered manager completed regular checks through audits and care records reviews to monitor the safety and quality of the care and support. Where checks identified areas of concern, appropriate action was taken by the registered manager to mitigate risk and drive improvement.

People told us they were supported to lead busy and productive lives. This included people telling us about volunteering roles, independent living skills and hobbies and interests.