Last updated: 10 February 2026
"Supportive managers and positive culture where staff feel valued and safe, but staffing relied on flexibility during pressures and activities lack specialist programmes."
Per 2022: Robust IPC procedures, PPE use, cleaning, testing, manager oversight. Per 2018: Safe medicines management, risk assessments, incident reviews for learning.
Per 2018: Positive open culture; staff feel supported and listened to; approachable managers; platinum Investors in People award for development opportunities.
Per 2022: Registered manager ensured staffing sufficient to meet needs during COVID pressures; staff worked flexibly. Per 2018: Enough staff with safe recruitment procedures.
Per 2018: Induction and ongoing training including Care Certificate; records up to date; regular supervision; specialist training and staff development into senior roles.
Per 2018: Registered manager and unit manager present and visible; staff said they had good support, senior staff approachable and listened to feedback.
Per 2018: Activities and therapy staff provide varied group/1:1 sessions including quizzes, board games, music outings, sensory programmes, falls prevention class.
Staffing is adequate even during COVID pressures, but staff had to work flexibly and go above and beyond at times.
Staff had worked flexibly and had gone above and beyond during a difficult situation to ensure people received safe care and support.
Varied activities like quizzes, music trips, and therapy classes add interest beyond routine care, but no named specialist programmes or innovations.
Group activities on offer were appropriate... quizzes and board games... I go out with staff to music concerts... individualised activity programmes... falls prevention class.
AI Generated
Last inspected: July 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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