Last updated: 10 February 2026
"Supportive leadership and positive staff culture with strong safety practices, although limited activities and routine personal care hold it back."
There were effective processes in place to identify patterns and trends. Accidents and incidents were recorded and analysed, action was taken to reduce the risk of them happening again... My relative has had falls. These have reduced by a considerable amount since [registered manager] and [deputy manager] have been managing the home.
Staff told us, “I used to dread coming to work and was thinking of leaving. I enjoy coming to work now” and “I want to be here now, it’s enjoyable, before it was just to pay the rent”.
People told us there were enough staff to support them and they came quickly when they called them. “The staff are helpful”.
Staff confirmed they had completed training in relation to infection prevention and control (IPC)... staff completed infection prevention and control training annually with an external trainer... Staff confirmed they now meet with their line manager regularly to discuss their development and were completing a recognised qualification in care.
Staff told us the nominated individual, registered manager and deputy manager were “Approachable, understanding and very supportive” which was “completely different” from the previous leadership team.
Staff told us the garden was accessible to everyone and people and their relatives had enjoyed barbeques there... We observed people being given the opportunity to spend time where they wanted and how they wanted.
No activities coordinator or structured programme mentioned, so the role is mostly routine personal care with occasional garden BBQs or outings.
Staff told us the garden was accessible to everyone and people and their relatives had enjoyed barbeques there.
Staffing is adequate but nothing special, with enough trained staff but no details on low agency use or strong retention.
There were enough trained staff to meet people’s needs.
Only standard mandatory training like annual infection control courses and regular supervisions, no specialist courses or funded qualifications.
Staff completed infection prevention and control training annually with an external trainer... regular supervisions to discuss their practice and training needs.
AI Generated
Last inspected: August 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp