Last updated: 10 February 2026
"Supportive manager and positive staff culture with regular supervisions, but basic activities run by care staff and gaps in mental capacity training."
We were assured that the provider was using PPE effectively and safely, accessing testing, and making sure infection outbreaks can be effectively prevented or managed. Records required strengthening. From 2021 targeted inspection.
Staff felt supported and received regular supervisions, team meetings and competency checks. Per 2019 comprehensive inspection.
We observed sufficient numbers of staff on shift to support people safely. Staff said there were enough staff to meet people's needs safely and they didn't feel rushed or under pressure. Per 2019 comprehensive inspection.
Staff completed regular training to support them to fulfil their role. Staff understanding of MCA was limited. Per 2019 comprehensive inspection.
Staff told us the registered manager was supportive and approachable. People knew the registered manager and told us they trusted them. Per 2019 comprehensive inspection.
The service provided a range of activities and entertainment for people which was planned and facilitated mainly by staff. Per 2019 comprehensive inspection.
Staff numbers are just enough for safe care, no details on turnover or agency staff use.
We observed sufficient numbers of staff on shift to support people safely. Staff said there were enough staff to meet people's needs safely and they didn't feel rushed or under pressure. Per 2019 comprehensive inspection.
Regular training but gaps like limited knowledge of mental capacity rules that needed fixing on the spot, no funded qualifications.
Staff understanding of MCA was limited. The registered manager addressed this straight away and arranged further training for staff. Per 2019 comprehensive inspection.
Basic activities like quizzes, singing, jigsaws and outings run mostly by care staff, no dedicated coordinator.
The service provided a range of activities and entertainment for people which was planned and facilitated mainly by staff. People told us... quizzes, singing and jigsaws, We go out when its warm and do lots in the garden. Per 2019 comprehensive inspection.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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