Last updated: 9 February 2026
"Effective safety systems and consistent staffing with continuity of care, but no structured activities programme and only basic training."
We found the service to have effective systems in place to monitor and review people’s needs and risks. Staff were knowledgable on how to report any concerns, and the registered manager and provider ensured accidents and incidents were monitored... We found medicines were safely managed.
Staff spoke positively about the training they had received and told us they felt the staffing levels met people’s needs.
The registered manager told us about the systems they had in place which ensured people received continuity of care from regular staff they were familiar with. Staff spoke positively about the training they had received and told us they felt the staffing levels met people’s needs.
We reviewed the staff training matrix and found staff were compliant with the providers mandatory training requirements which was suitable for their roles.
The registered manager and staff team were passionate about making a difference to people’s lives and shared the many initiatives they had worked on at Bluebell Park to positively support people.
we found useful information on display to inform people, this included what activities were happening... we observed staff spending time chatting with people and carrying out activities both in communal areas and in people's bedrooms.
No activities coordinator or structured programme, so the role is mostly routine personal care.
we found useful information on display to inform people, this included what activities were happening... we observed staff spending time chatting with people and carrying out activities both in communal areas and in people's bedrooms.
Only standard mandatory training, no specialist courses or funded qualifications.
We reviewed the staff training matrix and found staff were compliant with the providers mandatory training requirements which was suitable for their roles.
Management is competent but no strong staff feedback on feeling well supported or accessible leadership.
The registered manager told us how analysed accidents and incidents to identify any emerging themes or patterns... Staff spoke positively about the training they had received and told us they felt the staffing levels met people’s needs.
AI Generated
Last inspected: December 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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