Last updated: 9 February 2026
"Empowering management, family-like culture and innovative activities programmes shine through, although details on staff retention and agency use are lacking."
Staff aware of safeguarding and whistleblowing... risks assessed and mitigated... effective medicines systems with audits... proactive reviewing of accidents and trends
Staff looked forward to coming to work... 'it's like a family'... staff champions programme... mutual care between staff and people... 'I have never come across so many people who... have time for me'
Good staff skill mix on each shift... ancillary roles enabled care staff to fully focus... staff felt there were enough staff... 'we never feel any pressure to rush things'
Ongoing supervision and appraisal programme... supported to complete care certificate, NVQ level 3... nurses access clinical skills training like tissue viability and PEG feeds
The registered manager provided empowering and high-quality support for staff... acted to ensure continuous excellent quality care... staff said 'The management team are fantastic'
Namaste care room with champion and positive effects... interactive screen, virtual reality... sensory table led to person writing their name... staff boxes for meaningful activities
Staffing is good with enough people on shifts and extra roles like cleaners to help focus on care, but no info on long-serving staff or avoiding agency workers.
Staff told us they felt there were enough staff on each shift to meet people's needs safely. One staff member stated, 'Yes there are enough staff on duty.'
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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