Last updated: 9 February 2026
"Staff feel supported by an approachable manager in a family-like team with reliable staffing without agency use, but training is basic and activities lack a dedicated coordinator."
Risks assessed and managed safely. Medicines received safely with staff training and competency assessments. Incidents analysed for patterns or themes.
Staff member said, 'We are like a big family this is a lovely place to work.' Another: 'I feel we work as a team, we are like one big family... it is a lovely place to work.'
We do not use agency staff, we all work as a team and cover any shifts if need be. Staffing levels were appropriate... All staff spoken with said they felt there were sufficient staff on duty.
Staff had received training in safeguarding, medicines management, and infection control; regular supervision meetings with manager.
The registered manager had clear oversight of the service and worked alongside staff. Staff were respectful of the registered manager and told us they were approachable and supportive.
Activities person centred: trampolining with trophies, countryside drives, coffee/shopping outings, volunteering at local care home, planned holidays like Centre Parcs.
Just standard training on safeguarding, meds, and infection control, no specialist courses or funded qualifications for complex needs.
Staff told us they had received training in safeguarding people from the risk of abuse. Staff had received training on how to manage and administer medicines. Staff completed training in infection control.
Varied outings and hobbies supported but no dedicated activities coordinator or named specialist programmes to enrich the daily role.
People were enabled to participate in activities which interested them. Activities were person centred... I go trampolining... drives in the countryside... volunteered at a local elderly residential care home.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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