Working at Blossoms Care Home Limited

People were not protected from the risk of avoidable harm. Medicines were not managed safely. Staff had not been recruited safely.

Staff morale was low. Staff we spoke with did not feel they could confidently raise concerns without fear of doing so.

Staff told us there were not enough staff. We observed that there were not sufficient numbers of staff. The provider failed to ensure that new staff were recruited following safe practices.

The NI told us they were unaware 3 people living at the service had epilepsy and confirmed that no staff had received training in supporting people with epilepsy. The training matrix also demonstrated staff had not received training in catheter care.

There was no registered manager in place, and there had not been a manager registered with the CQC since May 2024.

We observed people being distressed, or seeking engagement from staff that was not positively responded to. Staff lacked the skills or time to be able to engage with people in a positive way.