Last updated: 10 February 2026
"Staff feel well supported by the manager with plenty of activities, but they are often rushed without proper staffing plans and lack regular supervision."
Medicines optimisation Score:2 ... supplies of people’s medicines held on site were not always effectively managed to avoid stockpiling. Where people had been prescribed time-sensitive medicines, these were not always administered in line with the prescribers’ instructions. Staff did not always record the date of opening on people’s medicines.
Staff told us they felt well supported by the registered manager and the provider as a whole. Staff were aware of whistleblowing policy and felt confident to speak up.
People told us ... staff were very busy which was something they were concerned about. Staff being 'rushed off their feet' was a phrase we heard from some people and their relatives. The provider did not have a robust system for assessing staffing requirements.
Staff did not receive regular supervision. For example, we found there were no supervision records for 2 members of staff, and another member of staff had not received a documented supervision for over 12 months. In addition, there were no records of annual appraisals for staff.
Staff spoke positively of the registered manager and found them to be supportive and approachable.
People had access to an extensive range of activities and facilities to promote independence and well-being. During our inspection we observed lots of visiting groups and activities taking place at the home.
Staff often seem busy and rushed, with no tool to figure out the right number of staff needed.
Staff being 'rushed off their feet' was a phrase we heard from some people and their relatives. The provider did not have a robust system for assessing staffing requirements in line with people’s current and changing needs, such as the use of a dependency tool.
No regular one-on-one supervision sessions or yearly reviews for staff.
Staff did not receive regular supervision. For example, we found there were no supervision records for 2 members of staff, and another member of staff had not received a documented supervision for over 12 months. In addition, there were no records of annual appraisals for staff.
Medicines management has gaps like missing opening dates and unsafe oxygen storage.
We found 1 person’s eye drops and another person’s liquid pain killer were in use with no date of opening recorded of either medicine. Oxygen cylinders were not always stored safely and securely.
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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