Last updated: 9 February 2026
"Staff feel supported with enough people and regular supervision, but weak management checks missed safety issues like fire drills and medicine gaps."
However, two peoples were identified to have allergy to a particular medicine, but there were no details about the effects recorded.
Staff told us they received regular supervision and said they could approach the registered manager at any time for support.
Relatives and staff told us they felt there were enough staff to meet people's needs safely and appropriately and there was on-call management support available for staff as and when required.
Training records confirmed that staff had completed training that was relevant to people's needs. Training included safeguarding adults, medicines administration, health and safety, epilepsy, learning disability, equality and diversity, and mental capacity.
The systems in place to understand and address the quality and safety issues within the service were not operating effectively.
Staff recognised people's need for stimulation and supported people to follow their interests and take part in activities. These included listening to music, group activities, and accessing local community.
Managers' quality checks missed issues like incomplete fire drills, overdue safety checks, and medicine record gaps.
There were audits in place, however, we found the fire drills were not done at regular intervals, some did not reflect the correct information and had incomplete records. The gas and safety check was outstanding.
Medication records lacked details on allergy effects and old unused drugs sat around for months before being returned.
Unused control drugs (CDs) for a person were not returned to the pharmacy since October 2022... the concerns about unused CDs was not identified during their audits.
Only basic activities like music, group stuff, and community outings, no dedicated coordinator or varied programme.
These included listening to music, group activities, and accessing local community.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp