Working at Blossom House

The service had systems and processes in place to safeguard people from abuse... risk assessments were up to date... Medicines were safely stored and managed... but we found two risk assessments had been incorrectly completed... The registered manager sent us updated risk assessments following the inspection.

Staff told us the 'Staff team work well together, we communicate well. There is always management support if there is a crisis.' A staff member told us 'The registered manager is open to suggestions I have.'

There was routinely one staff member on shift with additional staff employed as needed... The service was registered with an agency for support staff but had not used the agency, so staff knew people's needs well and provided consistent support.

Staff undertook training in key areas such as medicines administration, food hygiene, fire safety and first aid. Training took place through e-learning and face to face meetings. Staff were competency checked in all key areas... on a yearly basis.

People told us they were involved in a range of activities... We saw photos of people on day trips out and they told us they enjoyed going on holiday... People also went to the gym and walked when possible.