Working at Blossom Fields

People were kept safe because risks were assessed and mitigated. Medicines were managed safely. Safe recruitment was undertaken to ensure people were protected. Staff knew what to do if they were concerned about a person's welfare.

Staff described a team, that worked together to deliver care that was person centred. There was an open, transparent, and positive culture.

The registered manager told us they had not needed any agency staff, as the staff covered any shortfalls or absences... In response the registered manager reviewed the night staffing numbers and increased the staffing from 5 to 6.

Staff confirmed they had received a comprehensive induction and ongoing training. This included the Care Certificate... Staff told us that the new provider had implemented a new training package, which was online. There was an expectation all staff would complete this.

The registered manager and the deputy manager had an open-door approach to management and completed daily walk arounds of the service... people, their relatives, staff, and professionals told us the management team were approachable.

People were supported to participate in regular group and individual activities... Regular activities included external singers, drama groups, pet therapy, a men's group, and a garden group. Church services were organised monthly.