Last updated: 9 February 2026
"Strong safety protections and supportive management with good training, but staffing relies on a cover pool and activities lack a dedicated coordinator."
People were protected from the risk of abuse... Risks to people were assessed and management plans... Medicines were administered and managed safely... systems to learn lessons when things go wrong
'We are supported by the registered manager... it gives me satisfaction'... Staff also confirmed they were encouraged to raise any concerns... Regular meetings... to get feedback
The service maintained sufficient staffing levels to meet people's needs safely... 'There is usually two staff during the day and one staff at weekends... pool of staff who were willing to cover absence'
Staff were trained... 'I have done a lot of training... mental health training and challenging behaviour'... regular supervision to be effective... Appraisals were conducted annually
The registered manager had oversight of the service... regular spot checks... Satisfaction surveys were also used... responses... all positive.
People engaged in educational and work programmes... volunteered in a charity shop... visits to libraries and trips to places... supported to reconnect to relationships
Staffing is adequate for safety with two staff daytime and one at weekends, but relies on a pool for cover instead of a stable long-serving team.
There is usually two staff during the day and one staff at weekends... provider had pool of staff who were willing to cover absence or shortfalls. The registered manager also covered shifts if needed.
No dedicated activities coordinator or specialist programmes, so the role focuses on routine support plus outings and interest encouragement.
People were supported to do the things they enjoyed and to follow their interests... staff supported people to arrange activities... visits to libraries and trips to places.
AI Generated
Last inspected: May 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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