Working at Bletchley House Residential Care and Nursing Home

Staff numbers cover physical care but not enough for chats or engagement with residents staying in rooms.

Whilst we observed there were enough staff to meet peoples’ physical needs [...] it was difficult for staff to spend meaningful time with people outside of their care related tasks. A relative told us, “More staff would be lovely, but they are constantly saying they have enough staff. I think my relative would benefit if somebody can sit with them for a while and maybe talk.”

Only basic group activities like coffee mornings for those who join in, limited options for room-based residents so shifts are mostly routine care.

where people were unable to leave their room or chose not to, there were limited opportunities for engagement. This meant people may be at increased risk of social isolation.

Governance and oversight miss some care issues like lived experiences, so managers aren't spotting everything care workers deal with daily.

governance systems lacked a focus on peoples lived experience and had not identified areas for improvement as noted in this report.