Working at Bletchingley

Systems, processes and practices safeguarded people from abuse. Risks to people's safety had been assessed, monitored and managed... Medicines were ordered, stored, administered and disposed of safely... lessons had been learnt when things had gone wrong.

There was a positive culture in the service that was open and inclusive... Staff worked well together and staff were supported to speak out if they had any concerns about people not being treated in the right way.

Staff rotas showed there were sufficient numbers of suitable staff deployed to support people to stay safe and meet their needs; people and relatives consistently reported plenty of staff with no rushing.

Records showed that staff completed an induction and mandatory training... Staff had received on-going refresher training to keep their knowledge and skills up to date and had access to additional training... such as positive behaviour support, wound care, end of life care and diabetes.

The registered manager is also the manager of another service for the organisation, the other service is next door and the registered manager shared their time equally across both services; positive feedback from staff, relatives and professionals.

An activities coordinator had recently been recruited, to increase and vary the activities provided for people and include opportunities for them to go out into the community; programme included armchair exercises, flower arranging, hoopla, singalongs and use of technology like YouTube.