Working at Blenheim House Care Home
27 Shurnhold, Melksham, SN12 8DD
Operated by Berkley Care Blenheim Limited
85 bedsNursing homes
Workplace Score
4.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.4/10
Key Finding
"Staff feel supported with good training and enough staffing, but poor safety management and unstable leadership hold it back."
Safety & Risk
2/10
✕
Incidents and accidents were not managed safely. Medicines had not always been managed safely. Risks in the environment had not been managed in a timely manner.
Staff Culture
6/10
✓
Staff told us they enjoyed their work and felt well supported. Staff felt well treated and able to share their ideas and concerns.
Staffing Levels
5/10
!
The home manager used a dependency tool to help calculate staffing numbers. Where there were gaps on the rota, agency staff were used. Staff told us they felt there were enough staff available.
Training & Dev
5/10
!
Staff received training in a range of areas and had regular supervision. Staff had been trained and assessed as competent to administer medicines.
Management
3/10
✕
New home manager had been employed and had recently applied to become registered. Some staff told us they had not been formally introduced to the home manager and did not see them around the service.
Programmes
4/10
!
There was a weekly activities plan which was prepared with input from people. Activities included visits to local facilities such as garden centres and shops.
Points to consider
No permanent manager in place yet and the new one is not well known to staff, so leadership feels unstable.
new home manager had been employed and had recently applied to become registered. Some people and relatives told us they did not know who the manager was and had not had the opportunity to meet with them.
Accidents and medications are not handled safely with poor records and missing actions, leaving staff without clear guidance.
Incidents and accidents were not managed safely. This was because information recorded on incident forms was not always accurate and actions to prevent recurrence were not always taken. Medicines had not always been managed safely.
Staffing is just adequate with agency covering gaps, so shifts might feel stretched at times.
Where there were gaps on the rota, agency staff were used. 2 people did share they felt there could be a few more staff particularly at night.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews