Last updated: 10 February 2026
"Supportive management and a positive culture where staff feel valued, but staffing gets stretched if someone is sick and supervision lacks personal feedback."
Staff knew how to keep people safe and received training for safeguarding... However, whilst a concern had been investigated by the registered manager it had not been referred appropriately to the local authority.
Staff told us they enjoyed working at the service and felt supported by the management team. One member of staff said, 'It is such a change, we are all working well together.' Another staff member said, 'The new manager is lovely... I feel listened to.'
There were enough staff to support people safely. One staff member told us, 'There is enough staff if anyone is sick it is difficult, but staff do work well together.'
Staff told us training and supervision was arranged to ensure staff had the skills to carry out their role. However, supervision records were generic and included planned questions and typed answers. Every staff member's records contained the same information.
The registered manager provided strong leadership and had good oversight in relation to care and support provided by staff. Staff told us, 'We have a very supportive management team. The deputy and registered manager are both supportive and approachable.'
Per 2020 comprehensive inspection: People and relatives told us activities were provided including flower arranging, chair exercise, bingo, entertainers, singers and sensory activities from the garden such as cut grass, roses and lavender.
Staff numbers are enough most days but get stretched thin if someone calls in sick.
One staff member told us, 'There is enough staff if anyone is sick it is difficult, but staff do work well together.'
Supervision uses the same generic questions and answers for every member of staff instead of personal feedback.
supervision records were generic and included planned questions and typed answers. Every staff member's records contained the same information. This did not demonstrate the supervision sessions were used effectively to reflect on staff's individual practice and wellbeing.
A concern about wrong disposal of medicines was investigated internally first instead of being reported right away to the local authority.
we did identify a concern in relation to the inappropriate disposal of medicines which meant the registered manager could not be assured people had received their medicines as prescribed. The registered manager had carried out an investigation but had not referred this concern to the local authority.
AI Generated
Last inspected: August 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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