Working at Blencathra House

Staff knew how to protect people from abuse and avoidable harm. Medicines were managed safely... risks to people were managed by staff following suitable risk assessments... accidents and incidents had been monitored and recorded appropriately.

There was a positive culture within the home that people and their relatives had commented on... Staff told us the management team were approachable and supportive.

Staff confirmed they had enough staff to carry out their care role. One staff member said, 'Staff to resident ratio is ok, most times we are overstaffed.'

All staff completed a 3 day induction course followed by shadowing of experienced staff... Staff received relevant training... regular supervisions and had annual appraisals.

Staff told us the management team were approachable and supportive. One staff member said, 'I think it is well led, I have no concerns. Whatever the problem, it is explained well. They (manager) take care of it.'

A range of activities were available... bingo... Royal Armouries and Swithen's Farm... local club for exercises, Yorkshire dance, Leeds United and the Church of the Nazarene.