Last updated: 10 February 2026
"Supportive management and positive culture, but staffing shortages and limited activities stretch the team."
Although the management team had oversight of accidents and incidents, regular monthly checks to identify patterns and trends were inconsistent.
Staff spoke positively about working at Blatchington Manor, they were proud to be part of the home. They told us that the management team were supportive... There was a positive culture at the home.
One staff member told us, 'Staffing is an issue. They tend to split the team in two on first floor but 4 is not enough. Breakfast has to finish by 9.30 and there’s not enough time to do all personal care before then.'
Regular training was undertaken to ensure staff knowledge remained up to date and relevant to best support people living at Blatchington Manor.
Staff told us, '[Manager] is approachable and listens to suggestions. They are a hands-on manager and will always help out. They come out on the floor and make sure we are ok, if we need any help.'
One relative said, 'Staff do encourage them to come down for activities, but I think they could do more.'
Staff and relatives say there are not always enough staff on duty, leaving them stretched at mealtimes and in the afternoon with some areas unattended.
Feedback from staff regarding staffing levels were mixed. One staff member told us, 'Staffing is an issue. They tend to split the team in two on first floor but 4 is not enough.'
No structured activities programme or coordinator mentioned, so the role is mostly routine personal care.
Communal areas were light and airy, with a good supply of activity equipment.
Safety processes have minor gaps like inconsistent monthly reviews of accidents to spot patterns and some food and fluid charts not fully up to date.
Regular monthly checks to identify patterns and trends were inconsistent... for people who couldn’t drink and eat independently records were inconsistent.
AI Generated
Last inspected: August 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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