Last updated: 10 February 2026
"A happy, settled team with a supportive manager and enough staff, although limited activities and no permanent manager hold it back."
Effective safeguarding systems... risk assessments focussed on what people could do... STOMP principles... PRN only as last resort... learning lessons from incidents
'We are the happiest team. We are a really good team'... 'Staff morale is really good with the new manager... the most settled I have ever felt'
The service had enough staff including for one-to-one support... 'Always enough staff. I've been really impressed with the staffing, no issues at all', 'We don't like to use agency if we can help it'
Staff had received a wide range of relevant and good quality training... 'We have intense training and it is all really good.'... regular supervision
The manager had been in post for six months... visible in the service, approachable... Staff: 'As a manager they are probably one of the best I've had', 'fantastic manager'
People observed... colouring, playing ball, watching TV... out to a café... Chelmsford on the train, personal shopping, the pub, cafes and garden centres
No activities coordinator or specialist programmes, so the job is mostly personal care with outings and home play like colouring and ball games.
People told us they had access to meaningful activities... went out with [staff] to a café... colouring, playing ball... been to Chelmsford on the train, personal shopping, the pub, cafes and garden centres.
No permanent manager registered yet, even though the acting one started six months ago and applied.
At the time of our inspection the service did not have a registered manager in post. A new manager had been in post for six months and had submitted an application to register.
AI Generated
Last inspected: November 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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