Last updated: 10 February 2026
"Staff feel supported in a good team culture with strong safety practices, but limited activities and poor management oversight hold it back."
People were supported in such a way that it reduced the risk of them being harmed. Staff followed guidance in people’s care plans to keep people safe and staff knew how to recognise and report appropriately any signs of abuse.
Staff enjoyed working at the service and told us they felt supported and there was a good culture within the staff team.
The registered manager said, “We use agency, but this is reducing all the time. We have one agency we use, so we have consistent staff.” Most people and relatives we spoke with were happy with the response time of staff but we did get mixed feedback.
Staff received training appropriate to their role and the needs of people and were given the opportunity to regularly meet with their line manager through supervision.
However, we observed some poor practices within the service which had not been identified through governance arrangements or by the registered manager. The culture was not always one that was respectful towards people and management did not always lead by example.
People were provided with information about the service and given equal opportunity to participate in any events or activities taking place. “I like the activity lady. She takes me into town to do my shopping.”
Only basic activities like shopping trips with the activity lady, so the role is mostly routine personal care with little variety.
"I like the activity lady. She takes me into town to do my shopping."
Staff numbers are enough most of the time but agency workers are still used and some residents wait which can stretch the team.
The registered manager said, “We use agency, but this is reducing all the time... mixed feedback... Longest having to wait was about 10 mins.”
Manager oversees things competently but missed poor staff practices because checks were not spotting day-to-day issues.
we observed some poor practices within the service which had not been identified through governance arrangements or by the registered manager.
AI Generated
Last inspected: September 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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