Last updated: 9 February 2026
"Engaging activities and generally happy staff, but no permanent manager and training gaps undermine the team."
errors were continuing to occur... Where people required medicines 'when required' [PRN], some records had not recorded the reasons why the medicines had been administered... monitoring of temperatures... were not consistently completed.
Staff told us they were generally happy working at the service, but that morale was at times affected by fluctuating staffing levels.
staff told us despite improving overall, that staffing levels still fluctuated. Some people told us they still had to wait some time before call bells were answered.
found there were gaps in training and supervision. This was having a negative impact on the staff team. A plan was in place to deliver this, but it had not been implemented at the time of the inspection.
At the time of our inspection there was no registered manager in post. There was an interim manager and the post had been advertised.
The service had an activity coordinator who had information to support individual interests... arranged individual and group activities for people.
No permanent manager in place, just an interim one so leadership feels unstable.
At the time of our inspection there was no registered manager in post. There was an interim manager
Gaps in staff training and supervision, hurting how the team works day to day.
found there were gaps in training and supervision. This was having a negative impact on the staff team. A plan was in place to deliver this, but it had not been implemented
Medication errors still happening and storage checks not consistent, risking safety.
errors were continuing to occur... monitoring of temperatures of the clinical room and medicines fridge... were not consistently completed
AI Generated
Last inspected: November 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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