Working at Blackwells
210 Whitecross Road, Hereford, HR4 0DJ
Operated by Blackwells (Hereford) Limited
7 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported by approachable managers with regular meetings, supervision and specialist training, but uncertain staff retention and no dedicated activities lead are drawbacks."
Safety & Risk
8/10
✓
People were encouraged and supported to take positive risks to support their well-being and independence. Staff administered people's medicines safely.
Staff Culture
7/10
✓
Staff told us there were regular staff meetings and one to one supervision held so they had the opportunity to reflect and discuss their work, training and any concerns. Staff told us they felt the management team listened to them.
Staffing Levels
5/10
!
We saw people had access to staff when needed and staff told us there were enough staff to support people safely.
Training & Dev
7/10
✓
Staff had received specialist training in positive behaviour support [PBS], which provides guidance in how to support people's behaviour that challenges.
Management
7/10
✓
Staff told us they felt they worked well as a team because they were supported by the care and registered managers. One staff member said '[Care manager's name] is very approachable and so is [Registered manager's name] so I feel very supported.'
Programmes
5/10
!
People were supported to enjoy a wide range of activities which reflected their own personal interests and enhanced their lives. One person told us how they enjoyed a singing and dancing activity and another person told us they had been supported to find employment.
Points to consider
Staff numbers keep care safe but no info on long-term staff staying or shifts that feel unhurried.
staff told us there were enough staff to support people safely
Varied activities like singing, dancing and job help make the day interesting but no dedicated activities lead or special projects.
People were encouraged to join in a variety of activities of their choice or interest. One person told us how they enjoyed a singing and dancing activity and another person told us they had been supported to find employment.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews