Working at Blackmoor
21 Blackmoor Croft, Birmingham, B33 0PE
Operated by Blackmoor Croft Health Care Limited
30 bedsNursing homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.5/10
Key Finding
"Good training and improving staff morale, but no permanent manager yet and varying staffing cause some waits for support."
Safety & Risk
4/10
!
However, during the inspection we were made aware of an incident where the provider needed to take further action to mitigate a known risk to one person... we found recording errors in relation to the levels of medication stock held for 3 people.
Staff Culture
6/10
✓
Feedback we received from staff was generally positive and they told us that things were improving under the current manager, however further improvements were required in some areas... staff morale was improving.
Staffing Levels
4/10
!
People relatives and staff all said they felt people were safe and responded to, however they felt they had to wait for support on some occasions. We looked at staff rotas for a period of 4 weeks and this did show a variation on the number of staff on duty on different days.
Training & Dev
6/10
✓
Staff had completed training in core subjects to support them in their role. Staff we spoke with said the training provided was good and they felt confident in their ability to support people effectively and safely.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A new manager had been in post for six weeks and had submitted an application to register.
Programmes
5/10
!
There was some mixed feedback about the range of activities available to people. However, we saw various activities were available to people and that the provider had recently appointed two activity co-ordinators who were working with people to encourage a wider range of activities.
Points to consider
No permanent manager in place yet, so leadership is still settling.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for six weeks and had submitted an application to register.
Staffing numbers vary day to day and people sometimes wait for help.
People relatives and staff all said they felt people were safe and responded to, however they felt they had to wait for support on some occasions. We looked at staff rotas for a period of 4 weeks and this did show a variation on the number of staff on duty on different days.
Recording errors with medication stock levels not fully fixed.
we found recording errors in relation to the levels of medication stock held for 3 people. We saw that the provider's medication audits had identified concerns relating to the count of stock held. In response the provider had taken action to retrain staff... This process had not been effective in addressing the recording issues at the time of the inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews