Last updated: 10 February 2026
"Stable long-serving team with strong leadership and safe infection control, but basic activities without a dedicated coordinator and standard training hold it back."
2020 targeted inspection assured safe infection control with isolation policy, PPE use, champion and business continuity plan; 2019 medicines safe with checks, incidents analysed monthly.
Per 2019 comprehensive inspection: positive culture with kind staff interactions, long-serving team, continuity and staff awareness of whistleblowing.
Per 2019 comprehensive inspection: sufficient staff on duty using dependency tool, attentive responses, many long-serving staff and satisfactory recruitment.
Per 2019 comprehensive inspection: thorough induction with Care Certificate training, ongoing training, dementia awareness, supervisions 4x/year and some QCF qualifications.
Per 2019 comprehensive inspection: registered manager in post over 15 years with good governance, audits, staff meetings and positive feedback on leadership.
Per 2019 comprehensive inspection: variety of one-to-one and group activities including singing, dancing, exercises, arts and crafts, games, themed parties, choirs and entertainers.
No dedicated activities coordinator or special programmes, so the role is mostly routine care with basic group activities like arts, crafts and singing.
People were involved in a variety of one to one and group activities including singing and dancing, exercises, arts and crafts, games, themed parties and local choirs and professional entertainers visiting.
Training is standard induction and basics like moving people and dementia awareness, with supervisions but no specialist courses or funded qualifications.
Staff told us they had been given a thorough induction into the service... key training linked to the Care Certificate was delivered, such as moving and handling, infection control, dementia awareness... Staff received supervision on average four times per annum.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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