Working at Blackhurst Care Home

There was open communication between the provider, registered manager, staff and people who used the service to ensure everyone's voice was heard. Staff spoke positively about the management team and said they were well supported.

There were enough staff to meet people's needs and people were receiving their one to one time effectively. Staff felt there were enough staff to support people's needs. One staff member told us, 'Yes there is enough staff, management are always willing to help out as well.'

Staff recruitment and induction training processes promoted safety. Staff had received training on how to safeguard people from the risk of abuse. Staff who administered medicines had been trained to do so and had their competency regularly checked.

Staff spoke positively about the management team and said they were well supported. They told us that the registered manager was always available to discuss any concerns they had but there were also opportunities to do this through staff meetings and supervisions.

People were supported to participate in their chosen social and leisure interests on a regular basis. We observed various group and individual activities taking place during the day. One professional told us, 'I have seen significant efforts made by management and staff to find meaningful activities for residents and to support a good range of social events.'