Working at Blackburn Road
175 Blackburn Road, Blackburn, BB6 7LU
Operated by Pathways North West Limited
7 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Strong training and a positive staff culture where people feel valued, but no registered manager yet and gaps in recruitment checks hold it back."
Safety & Risk
4/10
!
Recruitment processes needed to be further improved to help ensure people were properly protected from the risk of unsuitable staff; the responsibility for the safe recruitment of staff was held by staff at the provider's Head Office.
Staff Culture
6/10
✓
Staff we spoke with told us they enjoyed working in the service and felt valued by both colleagues and the manager. Staff felt able to raise any issues of concern or make suggestions to improve the service in supervision and staff meetings.
Staffing Levels
5/10
!
Staffing levels in the service were sufficient to meet people's needs. The staff rotas we reviewed confirmed the provider maintained consistent staffing levels.
Training & Dev
8/10
✓
The provider had recently introduced a new training system which staff told us was good quality... One person told us they had been supported to undertake a degree level course in mental health and was also being put forward for team leader training.
Management
3/10
✕
The home did not have a registered manager in place. A new manager had been appointed since the last inspection. They were in the process of applying to CQC to register as manager of the home.
Programmes
6/10
✓
The nationally recognised 'Recovery Star' was used to help people recognise the goals they had achieved. People who used the service were encouraged to participate in activities which met their interests and helped to promote their health and well-being.
Points to consider
No permanent manager in post yet, as the new one is still applying to register.
The home did not have a registered manager in place. They were in the process of applying to CQC to register as manager of the home.
Recruitment checks have gaps in employment history that were not fully investigated.
reasons for gaps in applicants' employment history had not been properly investigated and documented by the staff at head office who were responsible for the recruitment process.
Staffing is adequate but nothing special, with recruitment quality concerns holding back higher score.
The application form on each of these files had not been fully completed in order document a complete employment record for the individuals concerned.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews