Working at Blackburn (Florence House)
Florence House, Blackburn, BB1 5JP
Operated by Heathcotes Care Limited
13 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Friendly culture where staff pull together and positive feedback on the manager, but agency staffing reliance and medication safety gaps need addressing."
Safety & Risk
5/10
!
Medicines were generally managed safely... However, some lacked person-centred detail and 3 medicines didn’t have a guide at all. When someone had more than one medicine for the same condition it was not clear which should be administered first... Staff did not always follow the correct process for recording when thickener powder was added to drinks.
Staff Culture
7/10
✓
Staff were engaged and involved. One said, “It is really well organised everyone pulls their weight and we work together.” Per 2023 report: “The culture is very good. It's a friendly culture, everyone is looking after everyone.”
Staffing Levels
5/10
!
The registered manager confirmed regular agency and bank staff were used to support consistency in the staff team. Some staff fedback that more staff were sometimes required. They said, “There are enough staff. Sometimes they [the staff numbers] can be a bit lower but these shifts are covered”
Training & Dev
6/10
✓
Certificates of training were noted, and the training matrix confirmed a range of training had been completed and was ongoing. All staff were in the process of completing specific training to support people safely in times of heightened behaviours or anxiety.
Management
6/10
✓
Most of the staff team provided positive feedback about the registered manager and the changes that had been made. They told us, “The manager is lovely. We have been through a change. Things are settling now”, “The new manager is making progress and improvement in the home”
Programmes
6/10
✓
A range of activities were undertaken. They said, “People do get out, recently we have been to sea life, and a recent pantomime, activities are also on a one to one basis. They also go to the shops or cinema”, “There are external activities swimming, cinema, fair, shopping. Internally people can do colouring and Lego”
Points to consider
Staffing is adequate but relies on regular agency and bank staff, and sometimes numbers are low so existing staff pick up extra shifts.
The registered manager confirmed regular agency and bank staff were used to support consistency in the staff team... “There are enough staff. Sometimes they [the staff numbers] can be a bit lower but these shifts are covered”, “They are struggling for staff, but all shifts covered. The staff team pick up extra shifts.”
Medication safety has gaps like missing guides for some medicines and incomplete recording of thickener added to drinks.
some lacked person-centred detail and 3 medicines didn’t have a guide at all... Staff did not always follow the correct process for recording when thickener powder was added to drinks for people with swallowing difficulties.
Ongoing safeguarding investigations and some relatives raised safety concerns that managers are addressing.
Safeguarding investigations were ongoing... One relative discussed some concerns for their family member. We discussed this with the registered manager who told us what they had done to investigate the matter.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews