Last updated: 10 February 2026
"Strong team culture and low staff turnover with good safety practices, but irregular supervision and basic activities hold it back."
Per 2021 targeted inspection: Assured on infection prevention, PPE use, testing, cleaning, outbreak management; per 2019 good safeguarding and medicines.
Per 2019 comprehensive inspection: Good staff morale and teamwork, 'We work well as a team', 'like one big family', staff feel valued.
Per 2019 comprehensive inspection: Sufficient staff deployed, consistent rotas, 'There always seems to be enough staff about', low staff turnover.
Per 2019 comprehensive inspection: Staff received training, induction and shadowing; supervision not as regular as planned.
Per 2019 comprehensive inspection: Established registered manager led by example, visible, 'The manager is approachable', 'The service is well managed'.
Per 2019 comprehensive inspection: Activity workers coordinated regular programme e.g. weekly keep fit, knitting club, trips to garden centre.
Training covers the basics and new staff get induction, but one-on-one supervision chats are not happening often enough.
Staff had supervision but not as regularly as the registered manager aimed for. The registered manager told us they had fallen behind their schedule for supervision. Per 2019 comprehensive inspection
There are regular activities like weekly keep fit and knitting plus some trips, but nothing specialist to add variety to the working day.
The service employed activity workers who planned and helped to co-ordinate an activity programme. For example, a keep fit class and a knitting club were held every week. Per 2019 comprehensive inspection
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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